Frequently Asked Questions
Everything you need to know about bringing ome into your home.
What is the typical shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger items like sofas or dining tables, please allow 2-3 weeks for specialized white-glove delivery to ensure your pieces arrive in perfect condition.
Do you offer a warranty on ome products?
Yes, we stand by our quality. All ome furniture items come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in their original packaging and unassembled to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your ome account dashboard to see real-time updates on your shipment's progress.
Are your materials sustainably sourced?
Sustainability is at the heart of ome. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the environment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can pay for your furniture over time.